Here at Canadian Koi and Pond we strive to ensure that the koi we tend to are healthy and robust! All koi are evaluated for fitness to transport before shipping. We recommend that all newly acquired fish are quarantined for a period of time by yourself(minimum 4weeks) before being put into your main pond. Bagging and shipping can be stressful on the fish, it's always a good idea to allow them a rest period as well as giving you the opportunity to observe them for any possible problems. Please have a read ~ Quarantine by R.E. Carlson

Purchases: We do take requests to reserve koi for our customers. If you happen to see anything you like you are welcome to let us know and ask for fish to be held until pick up or delivery are arranged. Please note that fish which are planned on being held longer than 20 days we ask for a 30% down payment of the total cost. If we hold the fish requested and you choose not to accept delivery or complete the sale the 30% is non-refundable as the koi could have been sold during that time.

It can take 3 to 4 weeks from the date our shipments arrive to have all koi catalogued and ready for viewing on our web site sales pages. We do not begin to sell, meaning release from our care, any fish until they have been given at least 4 weeks rest from the date of arrival(typically referred to as a Quarantine period). All new arrivals that have been requested to be held on reserve with in this time require a 30% down payment of the cost of the fish.

Out of Area Visitors: Would you like to visit us but feel it's a long trip? Newcastle township has lovely Bed & Breakfast accomidations. Lilac Cottage Bed and Breakfast and Docville Wild West Bed n’ Breakfast. Click Here for more details regarding these BnB's.
Newcastle & surrounding area MAP Click Here

Shipping by Air Transport: Koi are double bagged with oxygen, packed in appropriate sized boxes - clearly marked "live fish", dropped at the airport 2 hours before flight departure. Koi are shipped via Air Canada Cargo from Person International Airport in Toronto, Ontario, Canada to the closest major airport in your area. Depending on the weather, ice packs may be required and used. Shipping cost varies from coast to coast; cost is determined by weight and distance traveled.
We do not ship fish between July to August due to high temperatures.

Examples ONLY of Charges(estimated quotes):

Payment: Fish will not be shipped with out payment.
Warranty Limitations: We must hear from you at the airport once your shipment has been received to let us know the fish arrived safe and unharmed. If not notified, Canadian Koi and Pond will not be held liable for damages. If a koi arrives and is not alive, so long as the box has not been crushed and/or punctured and/or wet, we will reimburse the monitory value of the loss not including shipping amount. We will require a photograph of the damages before reimbursement takes place.

Apologies for seeming harsh regarding the above statements, but in this world there are those individuals that will take advantage, sad as that is.

If you live in the Greater Toronto area we will deliver to your doorstep for a small fee - ask for details.

We welcome and encourage visitors ~ where you can pick up and transport your koi home.

For Inquires Please Use any of the Following

Call Toll Free 1-866-987-6993	Email: cndkoi@canadiankoiandpond.ca
Office: (905)987-6993	Fax: (905)987-6994

We are now excepting payment by Visa and Master Card. Credit card payments are accepted via telephone, fax, and in-store only. Please do not email us your credit card information. For contact details please see the bottom of this page.