Shipping Goods

For order packages under 30kg we use Canada Post Services unless you request otherwise, but will charge accordingly. For order packages over 30kg arrangements will be made through a shipping company with competitive rates.
When we receive your order we will then let you know the total of your order, shipping and handling costs through email or telephone/fax.

Orders with in Canada:
Ontario residents please add 5% GST and 8% PST to all orders. Nova Scotia, New Brunswick, Newfoundland: please add 15% HST to all orders. All other provinces please add 5% GST only.

US Orders:
No taxes are added. Some shippers may charge a brokerage fee for transporting goods over the border. You are responsible for these hidden fees such as taxes, import duties and/or brokerage fees incurred during transportation.

To read about our Live Goods(fish) shipping policy please go here .

Unopened merchandise may be returned in its original condition within 30* days of receiving your order. We will refund the total sales amount, less the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs if the return is a result of our error.
If the return is the result of our error, we will arrange to have the item picked up and returned along with a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery which

• are not in sellable condition,
• are missing parts,
• or returned to us without authorization

will be charged an additional restocking fee at our discretion.

If a package is returned to us undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less the original shipping charges.

• Cash on Delivery
• Cheque
• Money Order

Credit card payments are accepted via telephone or fax or in-store only. Please do not email us your credit card information.